The importance of setting expectations, correctly

The Importance of Setting Expectations, Correctly This morning I was listening to a webinar. I’d read the advert telling me what I would learn, and I signed up. I’d duly read the follow-up communications reminding me what it was about and when to tune in, and so had my expectations set around what I was

The Employee Engagement alarm bells are ringing

The Employee Engagement alarm bells are ringing... Can you hear them? If we want to take employee engagement seriously, and really make a difference, we need to fundamentally look at how our businesses are organised. Earlier this week I read “Employee engagement specialists disengaged”. “A survey of over 500 Internal Communications professionals has identified a

By | February 25th, 2016|Categories: Blog, Employee Engagement, Featured|Tags: , , , , , |4 Comments

Three reasons why feelings matter in business

Simple really, people have feelings. Customers, employees, and pets, all have feelings. We care about feelings The customer experience and employee experience are determined in the most part, by how you made that person feel. Same too for pets.  When you go on holiday and need to find someone to care for your Dog, you

By | February 16th, 2016|Categories: Blog, Featured, Inspiration|Tags: , , , , , |0 Comments

Are you a business person with soul?

Creating a difference, one conversation at a time. Communication is powerful. "I have a dream"   Enough said. Inspiring leaders, like Martin Luther King Jr, have used communication and conversation to change the world. They always have a clear vision and a reason why. Once they have that, they have the ability to start incredible