I opened the email and it made me angry. I wasn't having my best day. With looming deadlines, a business to run and a child to parent, it wasn't the ideal time to send me a rude email. Maybe I'm a bit sensitive to bad communication. What with being a "communication expert" and all.
Understanding how to communicate with customers, and really connect with them, is something that many businesses struggle to get right; especially when it comes to social media. When I see an example of getting social media right, it fills me with a little burst of joy. So that's what I have for you today. A little
My Top Tips for Employee Communications in times of Uncertainty Britain are coming up with a plan to leave the arms of the European Union (EU), other EU countries are discussing whether they want to be in or out of the EU, America are looking for a new President. The overriding concern for people in these
“What if you could just do it any way you wanted to?” I said. “Start with a clean slate, forget the politics, what’s the ideal business solution?” “What? Really?” I saw a glimmer of hope and excitement in his eyes. “Yeah. How would you set up the strategy?” “What will lead the business to the
A bit like looking at a root cause, I like to get to the heart of the matter. This is where I find the difference between you, and the others. Looking at your purpose, your motivation, your vision. Finding your true story, and importantly, why anyone should care about it. These are some of
The Importance of Setting Expectations, Correctly This morning I was listening to a webinar. I’d read the advert telling me what I would learn, and I signed up. I’d duly read the follow-up communications reminding me what it was about and when to tune in, and so had my expectations set around what I was