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The importance of setting expectations, correctly

The Importance of Setting Expectations, Correctly This morning I was listening to a webinar. I’d read the advert telling me what I would learn, and I signed up. I’d duly read the follow-up communications reminding me what it was about and when to tune in, and so had my expectations set around what I was

Three reasons why feelings matter in business

Simple really, people have feelings. Customers, employees, and pets, all have feelings. We care about feelings The customer experience and employee experience are determined in the most part, by how you made that person feel. Same too for pets.  When you go on holiday and need to find someone to care for your Dog, you

By | February 16th, 2016|Categories: Blog, Featured, Inspiration|Tags: , , , , , |0 Comments